Your order is packed and leaves the stock within a workday. Delivery time 3-5 days.

Customer Service

If you have any questions about delivery or your order, please don't hesitate to contact us at  support@ostersjosten.se.

Payment

All payments are made with Klarna, where you can choose to pay with a credit card, Klarna direkt or invoice. Payment plans can also be arranged.

Shipping 

Our shipping prices are based exclusively on which country the order should be delivered to. Contact us at support@ostersjosten.se for further information regarding freight costs. 

The delivery time is 3 to 5 days for products we keep stocked. For orders directly from the factory the delivery time is 3 to 8 weeks. Your quotation will state the exact delivery time.

Damaged goods and faulty deliveries

We are responsible for damages during delivery. If something in your order is damaged we urge you to document this and inform the driver of the damage. Damages on the products themselves or the packaging must be noted on the delivery company's waybill before you sign it. After that, please contact us at support@ostersjosten.se.

Return Policy

You have the right to cancel your purchase within 14 days of receiving the order without stating any reason. If you want to cancel your purchase, you must pay the return shipping.

This does not apply to special orders of floor and wall tiles or orders of window sills and worktops.

You always have the right to inspect the goods before you decide if you want to return it to us. The goods must be inspected cautiously and be returned to us in an unaltered state. If there is original packaging the goods should be returned in it. We may charge you for any costs if the returned goods is not complete, or not take the goods back.

When returning goods, you are responsible for any damages that may occur during transport.

Your personal information

Your integrity is very important to us. We respect your integrity and will never sell, rent or give away any of your information (name, adress, e-mail adress, etc.) to any third party. Our privacy policy follows these principles:

All information about you is used solely for the purpose of ensuring a great shopping experience. All information is strictly confidential and is treated in compliance with consumer law and GDPR.

If you order from us we request certain personal information. You must provide contact information (for example your name, e-mail adress and delivery adress) and financial information (such as your credit card number, expiration date and three-digit security code). We use this information for invoice purposes and finalizing your order. If we encounter any problems processing your order, we will use this information to contact you. Your phone number is required for delivery purposes, in the event of the delivery company needing to reach you about your delivery.

Please feel free to contact support@ostersjosten.se to ask what information we have about you and how it has been obtained.

We use third party servers (for example Google Analytics) to analyze what pages on our web site visitors look at and what they do there. We reserve the right to change this privacy policy at any time, so be sure to stay updated.

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