Shipping and delivery
How long does the delivery take?
Delivery within the UK normally takes 1–2 weeks, with longer delivery times possible for remote areas.
What is the shipping cost?
The shipping cost starts from 1,500 SEK and is calculated based on your order and delivery address.
What happens if the road to my house is not accessible for the truck?
The road must be in good condition; otherwise, the delivery cannot be completed. You are responsible for ensuring that the delivery can take place.
What happens if I order multiple products from different locations?
Multiple shipping costs may apply and will be displayed at checkout.
What happens if I don’t pick up my package?
You will be charged for return shipping and storage fees after four business days.
Can I pick up the stone myself to avoid the delivery fee?
No, all orders must be delivered directly to your home via our website.
Returns and exchanges
What is the return period?
You have a 14-day right of withdrawal from the date you receive your order.
Can I return part of my order?
No, you can only return your entire order.
Do I need to return the product in its original packaging?
Yes, if the packing is damaged you need to fix new packing.
Will I get the shipping cost refunded upon return?
No
Can I return samples?
No, special orders and samples can not be returned
COMPLAINT
How long do I have to check my delivery for damages?
7 days
How stands for the return cost for the complaint?
The company is responsible for approved complaints.
DAMAGE TO STONE
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Why do color and texture vary in natural stone?
What should I do if there is damage during transportation?
We recommend 15% extra material for potential damages
Installation of Limestone and Marble
How should I prepare the surface?
Ensure that the surface moisture is below 90% before installation.
What should I use for grout and silicone?
Ardex G10-fog and Ardex ST-silikon.
CLEANING OF LIMESTONE AND MARBLE
How do I clean stone tiles?
Use Verna Daily Clean for daily use
What should I do if I get stains from rubber, glue, or candle wax?
Use Verna Deep Clean