Shipping and delivery
How long does the delivery take?
Delivery within the UK normally takes 1–2 weeks, with longer delivery times possible for remote areas.
What is the shipping cost?
The shipping cost starts from 1,500 SEK and is calculated based on your order and delivery address.
Can I choose a specific delivery date?
No, it is not possible to choose a specific delivery date. Delivery times are estimated based on your order and shipping address.
What happens if the road to my house is not accessible for the truck?
The road must be in good condition; otherwise, the delivery cannot be completed. You are responsible for ensuring that the delivery can take place.
What happens if I order multiple products from different locations?
Multiple shipping costs may apply and will be displayed at checkout.
What happens if I don’t pick up my package?
You will be charged for return shipping and storage fees after four business days.
Are the goods delivered with a delivery confirmation?
Standard shipping is delivered without a receipt, but premium shipping allows for a delivery confirmation and the option to choose a delivery date.
Can I pick up the stone myself to avoid the delivery fee?
No, all orders must be delivered directly to your home via our website.
Returns and exchanges
What is the return period?
You have a 14-day right of withdrawal from the date you receive your order.
Can I return part of my order?
No, you can only return your entire order.
Do I need to return the product in its original packaging?
Yes, if the packing is damaged you need to fix new packing.
What happens if the product is damaged upon return?
You may be charged for incomplete returns.
As a customer, you are responsible for any damage during the return transport.
As a customer, you are responsible for any damage during the return shipping.
How long does the return take?
A refund will be issued within 14 days after the return is approved.
Will I get the shipping cost refunded upon return?
No
Can I return samples?
No, special orders and samples can not be returned
COMPLAINT
How long do I have to check my delivery for damages?
7 days
Can I file a complaint after the installation?
No
How stands for the return cost for the complaint?
The company is responsible for approved complaints.
Countertops
What does the countertops cost?
The price is different due to the measures you order
What additional costs are there for countertops?
Costs for cutouts, extra width, thickness, and shipping are additional.
Do you offer measuring and installation services?
No, we do not offer measuring or installation services.
What should I include in my quote request?
Please send exact measurements, edge profile, and drawings of the countertop.
What happens if I need cutouts for a hob or sink?
Send exact measurements or the manufacturer’s drawings.
Window sills
Can I order custom-sized window sills?
Yes
Can I get window sills in other types of stone?
Yes, almost all of our stone can be ordered as window sills
SPECIAL ORDERS
Can I order stone in a different format?
Yes, please contact us to discuss format and stone material.
Yes, it is possible to create custom patterns with our stones. Please feel free to contact us to discuss your ideas, and we will help you come up with a solution that fits.
Yes, please send a drawing and specification of the stones you wish to use.
DAMAGE TO STONE
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Why do color and texture vary in natural stone?
What should I do if there is damage during transportation?
We recommend 15% extra material for potential damages
Installation of Limestone and Marble
How should I prepare the surface?
Ensure that the surface moisture is below 90% before installation.
Should I impregnate stone tiles before installation in the shower?
Yes, on the backside and and on the sides
How much time do I have to correct the tiles?
You have 20–30 minutes to adjust the tiles after installation.
What should I use for grout and silicone?
Ardex G10-fog and Ardex ST-silikon.
Should I impregnate after grouting?
Yes, impregnate the stone tiles after grouting for the best results.
CLEANING OF LIMESTONE AND MARBLE
How do I clean stone tiles?
Use Verna Daily Clean for daily use
What should I do if I get stains from rubber, glue, or candle wax?
Use Verna Deep Clean