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Shipping policy

Stock items are normally delivered within 7–10 working days to Sweden, Denmark, Finland, Germany, the Netherlands and Austria, and within 7–14 working days to Norway, the United Kingdom, Switzerland and other EU countries.

Samples and accessories are normally delivered within 3–5 working days to Sweden, Denmark, Finland, Germany, the Netherlands and Austria, and within 3–7 working days to Norway, the United Kingdom, Switzerland and other EU countries.

Made-to-order items, for example paving stone, windowsills in custom sizes and formats outside the standard range, are produced to order. The delivery time is from 8 weeks and the time stated on the product page applies.

Delivery may take slightly longer to rural areas and during busy periods. Deliveries outside the EU may take slightly longer due to customs and import handling.

How shipping is calculated

Shipping is calculated on the total weight of your order and shown at checkout before you pay. Orders up to 15 kg are sent as parcels to a pickup point. Heavier orders, such as floor and wall tiles and window sills, are delivered on a pallet.

  • Sweden: parcel from 175 SEK, pallet from 1,350 SEK
  • Denmark: parcel from 125 DKK, pallet from 1,050 DKK
  • Norway: parcel from 650 NOK, pallet from 2,300 NOK
  • Finland: parcel from 17.90 EUR, pallet from 199 EUR
  • Germany: parcel from 20 EUR, pallet from 160 EUR
  • Austria: parcel from 20 EUR, pallet from 170 EUR
  • Netherlands: parcel from 25 EUR, pallet from 185 EUR
  • Switzerland: parcel from 45 CHF, pallet from 205 CHF
  • Other EU countries: parcel from 35 EUR. For pallet delivery we will send you a shipping quote.
  • Other countries: we will send you a shipping quote.

All prices include VAT, except for Switzerland.

Stone samples

Shipping for stone samples is 59 SEK, 105 DKK, 199 NOK, 25 EUR (Finland, Germany, Austria and the Netherlands), 35 EUR (other EU countries) or 45 CHF, no matter how many samples you order. Order 3 or more stone samples and get 10% off the samples.

Delivery of stone and heavy goods

Goods are delivered to the specified delivery address, or as close to it as the carrier can get with regard to accessibility, traffic safety and local regulations.

Delivery does not include carrying the goods indoors. Floor and wall tiles and window sills are delivered on a pallet. The carrier unloads the goods at a suitable and permitted place as close to the delivery address as conditions allow.

For delivery to a house or other property, the road must be accessible for the vehicle used and for unloading with a tail lift and pallet truck. The ground must be firm and even enough for the pallet to be handled safely.

The customer is responsible for informing us in advance of any restrictions that may affect the delivery, such as narrow roads, weight limits, limited access or other conditions that could make delivery and unloading difficult or impossible.

For delivery to an apartment, goods are normally delivered to the street door or pavement, provided the carrier can legally and safely stop and unload there. If this is not possible, the goods are delivered to the nearest suitable unloading place.

Delivery not received

If the customer does not receive or collect the delivery and this results in costs, for example for return shipping or storage, the customer may be charged the actual and reasonable costs incurred, to the extent that the cost is permitted by law and stated in our terms of purchase.

If the goods remain with the carrier, storage costs may arise. In that case the customer will be informed of this and of any costs.

Tracking

Once the order has been shipped, the customer can follow the delivery online via a tracking link sent when the shipment is booked.

Delivery of samples and accessories

Samples and smaller accessories are normally delivered to the nearest pickup point, or to the specified delivery address for business customers.